Club Twin Room
- 2 Single beds
Hotel · Tokyo · Tokyo City Area
Hotel New Otani Tokyo Executive House Zen
A 5-star retreat in Chiyoda with gardens, pools, and a wellness floor, steps from subway lines.
- Spacious rooms with city views and modern comforts
- Seasonal outdoor and indoor pools plus a full spa
- Free parking and convenient shuttle service to Narita airport
9.2
Perfect
114 reviews
Booking.com 9.2 · 114 reviews
About
Hotel New Otani Tokyo Executive House Zen
Hotel New Otani Tokyo Executive House Zen occupies a prime spot in Chiyoda, a short walk from several subway lines. The property is defined by its expansive Japanese-style gardens, a peaceful contrast to the city's energy. Inside, guests find an indoor and seasonal outdoor pool, a wellness centre with massage and sauna, plus a fitness centre and tennis court.
Rooms range from Club Twins to Premium Deluxe and Executive Suites, many with balconies and city views. Dining includes a restaurant, bar/lounge, and in-room breakfast. The hotel also offers business facilities, a concierge, and a free parking for guests.
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- VIP check-in/ -out
- Concierge desk
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Exceptional service and attentive staff — Guests repeatedly mention the polite, helpful team who go out of their way to make stays special, from upgrades to thoughtful notes.
- Serene Japanese gardens and peaceful atmosphere — The hotel's gardens are a standout, providing a calm escape from the city and a scenic backdrop for a stroll.
- Convenient access to subway lines and airport shuttle — A short walk to subway stations makes exploring Tokyo easy, and the hotel can arrange a shuttle to Narita airport.
- Diverse wellness and leisure facilities — Indoor and seasonal outdoor pools, a spa with various massages, sauna, fitness centre, and even a tennis court provide plenty of options for relaxation and activity.
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Worth weighing
4 to weigh- Check-in window is limited — Guests must check in between 15:00 and 22:00, which may be inconvenient for late arrivals.
- No pets allowed — Travelers with pets will need to look elsewhere.
- Value rating slightly lower than other categories — While the overall rating is high, the value for money scored 9.3, which, while still very good, is the lowest among the main categories, suggesting guests find the experience excellent but not the best bargain.
- Price point is premium — With rates starting around £902 per night, this is an investment stay, though it reflects the 5-star positioning and facilities.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Guest Room
- 1 Double bed,2 Single beds,1 Single bed
Suite
Suite Matrimonial
Premium Deluxe House
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Deluxe Double Room
- 1 King-size bed
- Shower
- Non-smoking
- Bathtub
- Balcony
Deluxe House
- 2 Single beds
- Shower
- Non-smoking
- Bathtub
- Balcony
Executive Junior Suite
- 1 King-size bed
- Shower
- Non-smoking
- Bathtub
- Balcony
Executive Room
- 2 Single beds,1 King-size bed
- Shower
- Non-smoking
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness & Leisure
- Indoor swimming pool
- Seasonal outdoor pool
- Spa & wellness centre
- Sauna
- Fitness centre
- Tennis court
- Massage services
Dining
- Restaurant
- Bar/Lounge area
- In-room breakfast
- Coffee shop
- Welcome drink
- Children's buffet
Services & Amenities
- Free parking
- Concierge desk
- 24-hour security
- Luggage storage
- Currency exchange
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Business centre
- Meeting/Banquet facilities
- Babysitting/Child services
Room Comforts
- Air conditioning
- Heating
- Mini-bar
- Tea and coffee facilities
- Flat-screen TV
- Free toiletries
- Ironing facilities
- Electric kettle
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.2/10 from 114 reviews
Booking.com · 9.2 · 114 reviews
9.2Verified guest“The location was ideal, close to a subway line made getting around simple. The hotel was spotless and the gardens were a highlight. Staff were also very accommodating.”
9.2Verified guest“A fantastic stay. My room had a great shower and a view over the city. The team were polite and attentive, and the lounge offered a charming atmosphere with lovely city views. Breakfast was outstanding, and the gardens were stunning, along with several spa and wellness facilities.”
9.2Verified guest“The hotel is well connected with a nearby subway line, making city exploration easy. The gardens offer attractive views and a calm atmosphere away from the centre. The hotel also arranged a shuttle pickup to Narita airport, which eased the departure.”
9.2Verified guest“For Christmas, my partner and I had a wonderful time. The staff were very thoughtful, giving us a complimentary upgrade and remembering our anniversary with a note in the room. The location was perfect for accessing multiple subway lines, and the traditional Japanese gardens provided a peaceful escape from the busy city.”
9.2Verified guest“The gardens were enjoyable for a stroll and the staff were friendly, helping with directions and transport. The room had pleasant decor and effective air conditioning.”
04 — Location
Getting around Tokyo
The property sits in Tokyo.
Exploring Chiyoda: The hotel sits in Chiyoda, a central district with multiple subway lines within walking distance, making it simple to reach other parts of Tokyo. The hotel's gardens offer an immediate green escape.
Airport connections: A paid shuttle service to Narita airport can be arranged, which helps reduce the stress of departure. The hotel also offers tour and ticket assistance.
4-1 Kioi-Cho, Chiyoda-Ku, Tokyo, Tokyo City Area, 102-8578, Japan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-22:00
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 84 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 22:00, and check-out is by 12:00.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests.
Does the hotel allow pets?
No, pets are not allowed at the hotel.
What dining options are available?
The hotel has a restaurant and a bar/lounge, and offers in-room breakfast as well.
Are there any pools?
Yes, there are both an indoor swimming pool and a seasonal outdoor pool.
Does the hotel offer airport shuttle service?
Yes, a paid shuttle service to Narita airport can be arranged.
The bottom line
For those seeking a refined Tokyo base with greenery, pools, and standout service, Hotel New Otani Tokyo Executive House Zen delivers. The gardens alone justify the stay, and the location near subway lines makes the city easy to navigate. If you can work with the check-in window and the price, it's a memorable choice.
9.2A serene 5-star retreat with excellent service and easy city access.
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